Focus Telecom has a joint venture with ITC Tech for developing CRM and dialer applications for the Broadsoft IP Centrex platform.
In addition, those applications are compatible with a variety of PBXs like:
Nortel, Panasonic, LG, Avaya, Cisco, Epygi ,Tadiran Coral and more.
Following is a short description of the applications developed for Broadsoft IP Centrex Business customers:
- CRM Centrex
CRM Application for a business IP Centrex customers with a dialer which enables click to dial via OUTLOOK, GAL, Lotus notes and a variety of management software like SAP and MS CRM.
- Customer care
- Campaign management by each user
- Customer database
- Task management
- Chat etc.
- Automatic dialing groups
- Private broadcasting warnings for all abandoned calls using SMS and email.
- History of all calls: outgoing, incoming, abandoned, for each user— information including names.
- Favorites Report.
- Automatic dialer.
- Outbound dialing from history
- CRM Connect
a plug-in adaptor which enables Broadsoft IP Centrex user to work with any CRM application such:
SAP CRM, MS-CRM, Dynamic, Sales Force, Lotus notes, Cemax, Cematrix, In-Touch, Barak, Follow-up, My business, Gold+, Zebra, Vapura, office, GAL and more.
Each one of the applications describes above includes a dialer which enable dialing from any screen and documents : Excel, PDF, WEB, WORD, and more.